Joseph and Aaron very helpful

Update: After seeing this review they've cancelled the contract and returned our fees. Question is why did it have to take all this to get the situation resolved, if they could have been up front from the get go. This is why we didn't but our cars from local dealers. First they had my wife in there sitting for over 3 hours negotiating the price on the vehicle they were selling her. On top of that they took her id and she had to go back to their dealership just to pick it back up, the guy that had it wasn't there and so she had to come back again and waste a full day waiting for them to bring it back. On top of that they purposefylly inflated the price of the vehicle. The price was 24999 , they were able to get her a EV discount to bring the price down to 21000 great desk right? Well they decided we HAD to get their SWAT package and lifetime battery program in order to buy the car for $4000, we respectfully asked to have them removed they told her we couldn't. They then went ahead and discounted it after another 3 hours to $3000 for extras we didn't want. She agreed and the price was now 24 right ? No they charged us additional tax for the packages we didn't want so now we're back at 27. We review all this and decide we would rather go somewhere else with our money. We take the paperwork back to the dealership and let them know we no longer want the vehicle , less than 24 hours later. They say she can't return the vehicle because we didn't buy the return policy for $75. When we signed it was never disclosed that we had to purchase the 72 hour protection, and they won't provide it after we have signed. Keep in mind we haven't even taken the vehicle off the lot. This is one of the worst buying experiences I've ever had, if you're looking for a car, go elsewhere , Erick the sales manager LIED to us and did not disclose the information we needed to make a sound decision and on top of that charged us more for accessories we didn't even want. Never again.